Shop Policies

The Mystic Victorian (TMV) reserves the right to change/update these terms at any time. These are valid as of April 28, 2022.

Processing time is usually 1-2 days. Most of the items in the shop are ready to be sent out. The few custom listings will take a few days to make and get sent out. Full custom orders with consultations will have an agreed-upon timeline before processing begins. 

Our return policy is as follows. Contact should be made within 3 days of receipt of the item. If it is being returned, please have it in the mail within 7 days of receiving the item. Most custom orders may not be returned. Please contact TMV to determine the status. Item must be returned in the same condition it was received in or a refund will not be issued.

Promotions/sales are for the time frame announced. There will not be any late discounts applied. Also, no substitutions or holds are applied.

TMV does use components that are manufactured by other parties. Therefore, sometimes components may not be up to standards but not known about until later. Please contact TMV so the components can get fixed and sent back. TMV stands by the work presented 100%.

'Custom work' implies a higher standard of work due to the specific and intricate details discussed to meet a single person's specifications. Due to this, these orders may sometimes be higher in cost and value, while also taking longer to complete. Custom orders will be priced and carried out slightly differently. Half of the cost is due when the design and components are agreed upon. The rest of the cost is due before I send the item out, along with any shipping that may be needed. TMV will take the time that is needed to get the design correct to the specifications but also has the right to terminate negotiations due to various reasons and mainly if an agreement can't be reached. Design, price, and timeline will be finalized before any money is exchanged. Custom orders may include but are not limited to brand new designs, current designs with wire color change, component change, or needing multiple pieces completed resulting in a bulk order.

All work seen here is copyrighted from the date of posting and is property of The Mystic Victorian.